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5 Questions to Ask When Choosing a Charlotte Pest Control Company

5 Questions to Ask When Choosing a Charlotte Pest Control Company

Choosing a Charlotte pest control company might seem like a daunting task at first. You might turn to friends, family, or even the internet for opinions on who you should hire. It may come as a shock when I say that not all pest control companies are created equally. I’ll pause and let that one sink in for a bit. The truth is, as sensitive as the products are that we handle, it is imperative to verify that you’re making the right choice when hiring a pest control company. We’ve put together a list of 5 (uncommon) questions you should be asking on your quest to find the right Charlotte pest control company.

1. What Licenses Does the Company Actually Hold? 

Not all companies hold licenses for everything. The state of North Carolina has different phases of licensing, and each phase requires an exam. Just because a company is considered a licensed pest control company, it’s still important to verify they are actually licensed for a specific service. For example, if you’re looking for Termite remediation, make sure the company has a license for wood destroying insects. The same thing holds true especially for Wildlife services. Wildlife services are not broadly wrapped into a pest control license. It is a separate license obtained and managed through the NC Wildlife Resources Commission.

2. What credentials do your staff carry? 

Not to be confused with the licensing the company holds, but rather, who does the company employ? Do they have any type of Entomologist on staff to help with insect biology and identification? When they say they will inspect your home for termites, who are they sending? Is it an NC accredited WDIR inspector or an unlicensed sales person? Don’t be afraid to ask a company about who works for them. For the record, City Wide Exterminating employs an NC/SC license holder for P(est)&W(ood) phases, an Associate Certified Entomologist, an NC Wildlife Damage Repair Agent, and 3 NC Accredited WDIR inspectors. We also have a mix of both registered technicians and certified applicators on staff.

3. What kind of training do your employees receive, and how often do they receive it?

Ongoing education and training are essential to the success of every employee in any industry. Regulations, products, application methods, and technology are some of the ever changing items we deal with in the pest control industry. City Wide Exterminating is fortunate enough to have one of only a few Associate Certified Entomologists in the Charlotte area on staff who holds weekly technician trainings that cover all of these items. In addition, our staff attends manufacturer-specific trainings to ensure proper use of and updates about their products. We also perform quality assurance checks following services and use those times as individual teaching opportunities in order to contribute to the success of each technician.

4. Can your technicians climb ladders?

As silly as this might sound, this can become a potential issue. If you have concerns for pest problems higher than 2 rungs on a ladder, make sure you verify that this will not be a problem for the person servicing your home. There are companies out there who restrict employees’ use of ladders, which in pest control, can leave some areas of your home unprotected. Most pests didn’t get the memo that they aren’t allowed to leave the ground.

Charlotte pest control company

5. What am I actually paying for?

Probably one of the most important questions you can ask as a consumer is, “What service am I actually getting?” I am truly amazed at the phone calls we get some days when a new client explains what service their past Charlotte pest control company provided at their home.

“They treated my house every year for termites.” 

They probably didn’t. That’s actually illegal in the state of North Carolina. It’s also prohibited by product manufacturers and environmentally irresponsible. The previous company more than likely performed an annual termite inspection while under their bond. If they were treating every year for termites, I would strongly recommend looking for a company that doesn’t. Like us.

“They covered 79 different pests under their plan – including scorpions.”

That’s great! If you live in Arizona. Make sure you aren’t taking the bait on a good ol’ sales tactic. Some companies will list insects either not found in homes, insects never found in the Charlotte area, or even list an insect by multiple names just to make the deal look even sweeter. We actually lost a client to one of these tactics years ago, and despite our efforts to educate him, he took their bait. Have no fear, he has since returned to our services and has sworn to never leave. Do your research. If they’re not above padding their scope of work, proceed with caution.

“They always sprayed inside even if I wasn’t having a problem.”

Once major problems or infestations on the interior have been eradicated, it makes the most sense to focus on prevention where the bugs normally live – on the exterior. Despite what some companies claim, exterior treatments are highly successful. By spending even more time focusing on entry points and identifying harboring sites and nests on the outside, we can focus on stopping the bugs before they have a chance to invade inside.

Don’t just blindly trust any Charlotte pest control company (or service company for that matter). Do your research. Read the reviews. Call them. Ask the important questions and gauge the answers for yourself.

If you’re having a problem with pest, termite, or wildlife, or just want to chat about a second opinion, call City Wide Exterminating at 704.888.0911.


  1. Frank Delaware on March 7, 2017 at 5:36 pm

    My wife thinks that there might be pests in our house, and I was thinking about hiring someone to come take a look. It’s interesting that you say to see what kind of training the employees go through. I know that I would want to know that they will be able to take care of everything effectively.

  2. Kyle Winters on April 1, 2017 at 3:33 am

    I do like that you encourage readers to ask about the credentials that the staff carried. After all, effective pest control does involve some powerful chemicals. You want to make sure that the service you hire is properly trained to work with them.

  3. Jade Brunet on May 2, 2017 at 9:17 pm

    It is good to be aware that ongoing education and training are essential to each pest control employee. Hiring someone who is up to date with recent regulations and codes would be ideal. It would also be a good idea to ask the pest control company if their solutions are pet friendly.

  4. Annika Larson on May 5, 2017 at 10:52 pm

    Spring is here, and we have noticed a lot of bugs around our home. We are thinking of hiring a pest control company to come and take care of the problem before it gets any worse. As you said, when looking for a company its good to ask what licenses the company has, especially if you’re looking for a specific service.

  5. Ernest London on May 17, 2017 at 5:57 pm

    Thanks for the tips for choosing a pest control company. My wife and I want to do everything we can to make sure out new home stays pest free, so we want to have somebody come and take care of any pests we might have. I like that you mentioned to find out the level of training that their employees receive. That way, you can make sure the people working on your home are qualified and experienced.

  6. Finley Moreira on July 5, 2017 at 7:42 pm

    I think your suggestion to evaluate the employee’s training and credentials would be really important. I think I might be having some problems in my home with bed bugs, and I’ve heard they can be difficult to get rid of. I’ll definitely look at the employee’s qualifications in order to find a pest control company that can provide proper treatment to my problem.

  7. Rachel Lannister on July 6, 2017 at 6:39 pm

    In teh article you talked about looking for a pest control service that not only gets rid of the problem but takes preventative steps to help prevent the infestation from occurring again. I think my mother might have a rodent problem and I want to get it taken care of as soon as possible. I know it would comfort my mother a lot if preventative steps were taken and she wouldn’t have to worry about seeing a mouse again.

  8. Afton Jackson on July 20, 2017 at 2:51 pm

    I never knew how important it is to ask an ant removal service about what credentials their staff has to ensure they know insect biology and identification. My sister is moving into a home near the desert soon. Hopefully, she can use this info to find a company that can help make sure there are no ant problems around her garbage cans.

  9. Kyle Winters on July 24, 2017 at 10:55 pm

    These are some interesting points, particularly about why it is so important to differentiate licenses from credentials. After all, with enough training, anyone can get a license to use poisons to kill pests. However, a company with the right credentials can figure out what kind of pests you have and use the right equipment to most effectively get rid of them.

  10. Ridley Fitzgerald on February 26, 2018 at 4:18 pm

    It’s good to know how to find an exterminator. I agree that I’d want to work with someone who is continuously training and learning new things. That would give me peace of mind that they know the best way to get rid of the pests!

  11. Hannah Neilson on February 28, 2018 at 5:00 am

    I agree that you want to check a pest control service’s credentials. It would be good to consider this because it would show they are experienced. I’m looking for a pest service, so I’ll have to consider their credentials.

  12. Olivia Nelson on March 3, 2018 at 1:03 am

    I agree that you would want to consider what kind of credentials a pest control service has. Finding things like licensing and experience would help ensure that they are qualified. I’m looking for a pest control service to help get rid of some termites in my yard, so I’ll have to consider their credentials.

  13. Ashley Turns on March 9, 2018 at 4:10 am

    Since we’ve seen some evidence of termites, my husband and I are wondering how to find the best exterminator to help us take care of it. So I like your tip to make sure that the company you are considering is actually licensed for the service you need. We will definitely have to start our search for a termite control service by first finding one that is licensed to perform exterminations.

  14. Silas Knight on March 20, 2018 at 8:35 pm

    Thanks for the tips for hiring a pest control company. I like how you said to ask what sort of training each technician gets. We only want the best working in our basement to get rid of the mice down there!

  15. Jenna Hunter on April 13, 2018 at 10:40 pm

    I like your comments on making sure that a pest control service is trained well and often. If I had rodents in my house, I would want to make sure that they really do get rid of any pests and know how to prevent the infestation from happening again. I think doing preventative measures is also a good idea, so I think that I should find a pest control company in my area that I can rely on to help me out with anything that I might need.

  16. Olivia Nelson on April 26, 2018 at 2:51 am

    I agree that you want to consider what kind of licensing a pest control service has. I never knew that you needed different licenses to destroy different bugs. I was working under the house last week and I noticed some signs of termite damage while I was in my crawl space. When I find someone to come get rid of them before they do too much damage, I’ll have to remember to check their license first.

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