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Frequently Asked Questions

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What Our Clients Say

City Wide Exterminating has been the one and only company that I can trust to get the job done and follow up. We have enjoyed getting to know them over the years. They are professional, pleasant and prompt!

Lauren H.

Most friendly & reliable pest control company I’ve dealt with. I’ve never had any problems after they come like I’ve experienced with others. I know we’re safe when we’re outside, which is very important to me!! Thank you for your commitment to your customers!!

Melanie P.

I love this company! I wouldn’t dream of using another one. When I call the office, I always get expert and friendly customer service. When the guys come out, I know I can get honest answers to my questions. A very professional group of people who know their business well! Thanks guys!

Monica G.

I’ve used City Wide for pest control for about 8 years and have always found them to be hardworking, reliable, trustworthy people who put the customer first.

Catherine S.

Made my backyard livable last year! It was like a swamp the year before we started getting mosquito treatments, they were so bad. I would recommend them to anyone!

Keri T.

Prompt and courteous service. Would recommend to anyone who requires pest prevention services. Very helpful in explaining reasons for problems and recommending actions to eliminate future issues.

Judy M.

I’ve been using City Wide for more than a decade and I have never been less than thrilled with the service or the work. Robert and the rest of the City Wide Exterminating family are friendly, knowledgeable and eager to stamp out pests anywhere near my house.

Richard J.

These guys are true professionals. On time. Very good prices and willing to backup their work. I’ve been a customer for a few years and plan on being one from now on. Their quarterly service is fantastic!
 

Darby D.

We’ve been using City Wide ever since we moved to Charlotte. They are extremely professional, courteous and down home friendly. You just can’t go wrong choosing them for your home pest control.
 

Neil M.

Pest Solutions

Keep your home and loved ones protected from the most common household pests!

ants
Ants
spiders
Spiders
roaches
Roaches
mice
Rodents

Learn More About Our Services

Below are the answers to some of our most frequently asked questions. If you have a question about something that is not answered here, please don't hesitate to contact us!

Is pest control safe or pet-friendly for my home or office (children, pets & plants)?

Pesticides pose very little risk when handled and applied according to the manufacturer’s label and in accordance with state regulations. We take precautions to keep you, your family, pets, and home safe. Through application and integrated pest management (IPM), our technicians can help solve your pest problems in the most responsible way possible.

What is involved in your pest control services?

First we start with an assessment. We figure out why you’re having the pest problem, where it may be coming from, and how to eliminate it. Our technicians then treat accordingly and discuss any recommendations for ongoing pest prevention with you.

Do you offer any guarantees?

City Wide Exterminating guarantees to provide a pest-free home while using the most environmentally responsible, pet-friendly pest control solutions at an affordable rate. If you elect an annual service agreement for pest control, and a problem arises between treatments, we provide additional targeted treatments at no charge.

Do I need to leave my home or office for treatment?

Not typically. Most pest control services can be performed with residents present. More extensive treatments, such as bed bug extermination and flea removal, require a 4-hour vacancy period following treatment.

What is the typical cost for pest control services?

Pricing will vary according to type of treatment elected, degree of infestation, and square footage to be treated. Take a look at our plan options on this page. If you have any questions, feel free to give us a call or submit our online request form for more information.

How long will it take to get an on-site appointment?

Most appointments can be serviced within 2-3 days. We strive to accommodate all scheduling requests.

What forms of payment do you accept?

We accept cash, check, American Express, Discover, Mastercard, Visa, and online payments. Click here to pay your bill online.

Do I have to sign a contract?

Only if you want one! We offer one-time extermination services as well as annual service agreements for your home or place of business throughout Charlotte and surrounding areas. 

Pest & Termite Control Packages

Get the peace of mind you deserve. Choose one of our comprehensive PEST or TERMITE control packages, and save an additional $20 when you book online.

everyday home
Starting at $32/mo.

Everyday Home

*Initial fee applies. Includes complementary annual termite inspection.

Great service. Great price. No ifs, ants or bugs. This plan provides guaranteed protection against creepy crawlies like ants, roaches and spiders and 21 additional pests. That’s a lot more than most of our competitors. Plus, we’ll even provide an annual complementary termite inspection on your home.

everyday home plus
Starting at $62/mo.

Everyday Home Plus

*Initial fee applies. Includes complementary annual termite inspection.

Want to enjoy a pest-free home PLUS yard? This plan will do it. Everyday Home Plus+ covers all the creepy crawlies like ants, roaches and spiders in your home PLUS monthly mosquito, tick and flea yard treatments during the spring and summer. And, of course, we will even check your home once a year for those pesky termites. Click below to get the full scoop.

essential home
Starting at $51/mo.

Essential Home

*Initial fee applies.

Looking to protect your largest investment from one of the most costly pests in the area? We’ve got you covered with our essential termite prevention plan, and we guarantee to keep out 21 other creepy crawlies as well. Plus, get 10% off fire ant control and wildlife services.

elite home
Starting at $81/mo.

Elite Home + Yard

*Initial fee applies.

Elite Home + Yard takes all of our great services and rolls them into one great package. Not only will your home be protected from termites, but you’ll also enjoy a pest-free home and a yard free from mosquitos, ticks and fleas!